Our policy lasts 30 days from the time of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we first require a receipt or proof of purchase and a photo of the item(s) sent to firstname.lastname@example.org. We must receive this email no later than 30 days from the time of purchase. If the return is accepted, we will reply with further instructions and a return shipping address.
Please do not send your purchase back to the manufacturer. We will send you our return address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus the shipping costs, within 14 days.
Late or Missing Refunds (if applicable)
It may take some time before your refund is officially posted. There is often processing time before a refund is posted.
If you haven’t received a refund, first check your bank account, then contact your credit card company.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com and make sure to include your order number in the subject line.
Sale and Discounted Items (if applicable)
Only regular priced items only may be refunded. Sale or discounted items are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to open a return ticket.
For a return address, please first email email@example.com to open a ticket.
You will be responsible for paying shipping costs related to returning or exchanging your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for missing packages.